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How to Book a Shipment for your Customer on T-Hub
In this guide, you will learn how to book a shipment for your customer.
Prerequisites:
- You have a free Terminal Africa account. Use this guide.
- Your account is verified. Use this guide.
- You will need T-Hub access.
- You have created a customer account on T-Hub.
Steps to Book a Shipment for your Customer
- Step 1: Log into your Terminal Africa account.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f5d7866bcb87b50224323_login%20add%20customer%20form%20save.png)
- Step 2: On the main menu by your left, navigate to Customers. You will see a list of all your customers.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f56369593910acd585784_1a29%20Customer%20shot.png)
- Step 3: Click on the name of the customer you want to book a shipment for.
- Step 4: The customer profile will be opened. Click on the ‘Book shipment’ button just under the customer's name.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f560b38c8ff665ba507c9_Customer%20book%20shot.png)
- Step 5: The booking process starts, include the correct information for the sender’s, receiver’s and item details.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f56d1c6e8b22c368f2140_2a29Customer%20book%20shot.png)
- Step 6: Under parcel 1, click on the ‘Add item’ button, and add the details of the package your customer wants to send.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f57eecf79487c6d8f1437_add%20Customer%20book%20shot.png)
- Step 7: Use the correct category, sub-category, and HS code.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f5851cd6574b53bbdd96f_HSc%20Customer%20book%20shot.png)
- Don’t forget to use the volumetric weight of the package rather than the actual weight.
- Save the item. You can add other items to this parcel or you can add other parcels to this shipment if they’re all going to the same recipient.
- Step 8: Select a carrier for your shipment.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f59a87ae3c40c17518518_sc%20Customer%20book%20shot.png)
- Step 9: You can also insure your customer’s shipment. Meaning they’ll be covered if they are lost or damaged.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f5ab51b5c37bd12d12b48_ics%20terminal.png)
- Step 10: Review the details of the shipment and make payment.
![](https://cdn.prod.website-files.com/63987b3b1925277bbc0fe8b0/662f5b15ed20ad2ceb14672c_rev%20isc%20Customer%20book%20shot.png)
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