Prerequisites:

• You have a free Terminal Africa account. Use this guide.
• Your account is verified. Use this guide.
• You will need T-Hub access.
• You have created a customer account on T-Hub.

Steps to Book a Shipment for your Customer

• Step 1: Log into your Terminal Africa account.
  
  

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• Step 2: On the main menu by your left, navigate to Customers. You will see a list of all your customers.
  
  

• Step 3: Click on the name of the customer you want to book a shipment for.
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• Step 4: The customer profile will be opened. Click on the ‘Book shipment’ button just under the customer's name.
  
  

• Step 5: The booking process starts, include the correct information for the sender’s, receiver’s and item details.
  
  

• Step 6: Under parcel 1, click on the ‘Add item’ button, and add the details of the package your customer wants to send.
  
  

• Step 7: Use the correct category, sub-category, and HS code.
  
  

• Don’t forget to use the volumetric weight of the package rather than the actual weight.
  
  
• Save the item. You can add other items to this parcel or you can add other parcels to this shipment if they’re all going to the same recipient.
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• Step 8: Select a carrier for your shipment.
  
  

• Step 9: You can also insure your customer’s shipment. Meaning they’ll be covered if they are lost or damaged.
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• Step 10: Review the details of the shipment and make payment.

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