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Speeding Up Claims for Your Packages: A Guide to Swift Resolutions

September 13, 2023

Imagine waiting excitedly for your package, only to find it's been weeks since it was supposed to arrive. Your tracking code says it's there, but you're left empty-handed. After countless calls, you discover it's damaged or gone missing.

Sound familiar? You're not alone.

Shockingly, 1 in 10 shipments face such issues. No one wants to go through this ordeal. Your package represents more than just an item for shipping. It could mean a part of your business, a crucial family or cultural heritage, and more.

Here are six (6) easy strategies to ensure quicker claims on your insured packages, no matter the courier:

1. Understand the Courier's Policies: Different couriers have different rules for claims. Understanding their policies is like having a roadmap for your package's safety. Dive into their website or give them a call to find out how they handle claims. Get the scoop on when to speak up, what documents they'll need, and how long you have to act. This knowledge is your armor, ensuring you're not caught off guard. Plus, it gives you the power to communicate confidently if things go awry.

2. Choose Terminal Shipping Insurance: When you choose our insurance, you're not just sending a package; you're sending peace of mind. Whether your package is a gift, a piece of your business, or a memory, this insurance has your back. If anything goes wrong, like damage or loss, you're covered. And the best part? You don't have to wait ages for a resolution. With Terminal Africa's Shipping Insurance, your claim could be sorted in just 5 to 7 days. Learn more here.

3. Keep Records: When you get a package, check it thoroughly. Take a good look and jot down any bruises or bumps. Note any damage and take clear photos. These records are crucial during claims. They prove what happened along the way and make your case stronger.

4. Tell the Carrier and Shipper: When you face a package hiccup, let your voice be heard. Reach out to both the carrier and the shipper. Quick communication speeds up solutions. They'll know you're serious about your package's safe arrival. And if you're using Terminal Africa, we're on call 24/7, ready to lend a hand. So, whether it's a surprise for someone special or a part of your work, speaking up ensures that your package gets the attention it deserves. Send a message to or reach us through any of our social media channels.

5. Get Documents Ready: Gather your tracking number, receipts, value proof, invoices, and damage proof. They show the carrier that you mean business. Having these documents in place speeds up the process. These make claiming smoother.

6. Make a Clear Claim: When you claim, be short but clear. Give details and back them with evidence. Describe what happened to your package, like telling a story to a friend. Include all the details, like when you received it, what the damage looks like, and anything else that helps the carrier understand.

In a nutshell, faster claims need proactive steps, clear records, and some patience. Be ready and informed to make claims a breeze. At Terminal Africa, your claims are resolved within 5 - 7 days, and you enjoy 100% guaranteed payment.

Learn more about Terminal Africa's Shipping Insurance here:

Frequently Asked Questions (FAQs)

Q1. What should I do if my package is taking longer than expected to arrive?

A1. If your package is arriving later than you thought, don't worry. Get in touch with the carrier and ask about your package's status. They have the info you need to know what's going on. Remember, understanding their rules for delayed packages can help you handle the situation better.

Q2. How can I make sure my package is covered by Terminal Africa's Shipping Insurance?

A2. It's simple. When you book your shipment with Terminal Africa, you'll see an option for Shipping Insurance. It's like an extra safety net for your package. Just choose it, and your package will be protected.

Q3. What does "5 to 7 days claim resolution" mean?

A3. If something goes wrong with your package and you need to tell us about it, we'll work to solve it in 5 to 7 days. That means you won't have to wait too long to get things sorted out.

Q4. Can I use Terminal Africa's Shipping Insurance for packages going to other countries?

A4. Yes, you can. Our Shipping Insurance covers both packages going nearby and ones that travel far, no matter where they're headed. It's like a protective shield for your package, wherever it goes.

Q5. Will Shipping Insurance cover all kinds of problems with my package?

A5. Absolutely. Our Shipping Insurance takes care of different kinds of problems like damage and loss. It's like having a guardian for your valuable items.

Q6. What if I'm having trouble with the carrier's claims process?

A6. If the carrier's way of fixing things seems confusing, don't worry. We're here to help. Our team is available all day, every day. You can reach us at or on our social media pages.

Q7. What if I don't have all the papers I need for a claim? A7. Having the right papers makes things easier. But if you're missing something, don't stress. Just talk to the carrier or our team at Terminal Africa. We'll guide you on what to do next.

Remember, we're here to make your shipping smooth and easy. Terminal Africa's Shipping Insurance makes sure you're not left hanging when things don't go as planned. We're all about quick solutions and making sure you're happy with 100% payment. If you have more questions or need help, explore Terminal Africa's Shipping Insurance or reach out to us anytime. Your peace of mind is super important to us.