📣 Attention all customers!

We have an important update regarding the shipping of vegetables and Egusi:

Effective immediately, vegetables can now be shipped on Thursdays only. However, we're excited to announce that Egusi is no longer prohibited and can be shipped any day of the week.

Thank you for your cooperation, and happy shipping!

Hey Shippers! 📢

To keep your account safe and fully operational, we kindly ask all shippers to complete their Know Your Customer (KYC) verification. Kindly note that beginning July 31st, you will not be permitted to ship items if your KYC information has not been updated on our platform.

📢 Attention all shippers! 📢

Starting immediately, UPS will no longer be responsible for perishable items that spoil during transit due to improper processing and preservation. This applies regardless of the clearance process timeframe.

We regret any inconvenience this may cause and appreciate your understanding. Thank you

DHL, UPS, FedEx and ShiptoNaija have implemented restrictions on the shipment of counterfeit, replica, or imitation branded items originating from Nigeria.

This policy pertains to various articles, including but not limited to bags, shoes, clothing, and accessories associated with prominent brands such as Gucci, Prada, Cartier, Rolex, among others.

Non-compliance with these regulations may lead to the potential return or seizure of your shipments by customs authorities. Should you have any further inquiries or apprehensions, please do not hesitate to contact us.

Due to new customs regulations, you may have to pay customs duty for your international UPS shipments. These charges are determined by the destination country authorities and can vary based on shipment value and local regulations. We apologize for any inconvenience.

Thank you for your understanding.

Attention Customers: Due to the nationwide strike by the Nigeria Labour Congress (NLC), deliveries and pick-ups will be significantly delayed.

We are closely monitoring the situation and will expedite deliveries once the strike is resolved. Thank you for your understanding.

Hey there, here are some of the prohibited items at STN:

- Prohibited: Beans, Rice, Dairy products, Locust Beans, Kolanut, Bitter Kola, Herbs, Herbal sticks, Fashion items with foreign trademarks
- Prohibited to the USA: Vegetables, Egusi, Snail, Ugba
- Prohibited to the UK: Egusi
- Prohibited to Australia: Breadfruit, Snail

‍
- Fish must be packaged with a maximum shipment weight of 20kg per waybill
- Snail and periwinkle (except Australia and USA) must be packaged with a maximum shipment weight of 2kg per waybill
- Food items shipped to European countries and Australia must be commercially packed
- All food items going to the USA must go with the proper phyto
- Eyeglasses & lenses must go with drop ball test certificate
- Medications must go with a medical report, SSN No of receiver or copy of passport data page, and personal medical form
- Artwork & Artefact must go with the museum certificate
- Branded food items must go with an FDA Certificate
- All shipments going to European countries must go with a purchase receipt and proof of payment
- Bottle water must be packaged with a maximum quantity of 3 per waybill
- Prohibited: All forms of seeds, jewelry, watches valued more than EUR 10,000, liquid foods, and provisions.

Shipping of driver’s licenses has been encountering issues at the transit hub in Germany, with customs consistently seizing these items without explanation. As a result, customers are advised to take note of this development.
Those who still wish to ship a driver’s license must sign a disclaimer stating that UPS will not be liable for any claims if the item is held or lost.

Thank you for your attention to this matter.

Attention Customers: Certain food items are restricted from shipping to the USA.

Herbal products and items falling under the plant category, including dried vegetables, "Agbo," melon seeds, and similar products, are not allowed. Additionally, fake and imitation items are prohibited.

Thank you for your understanding.

Food items to the USA must have the proper phyto; no photocopies or handwritten documents will be accepted.

- Vegetable and snail shipments to the USA are restricted.

- Herbs, herbal supplements, and agbo are prohibited.

- Fashion items with popular trademarks (Addidas, Nike, Gucci, Rolex, etc.) are also prohibited.

Going forward, supplements being shipped into the USA without FDA approval will not be accepted.

Also, note that items with popular trademark labels will be removed from packages. Packages containing only these items will be rejected.

Thank you for your understanding.

Exciting news! Multi-Piece for Anka & Aramex is now available on the platform.

Book now for an amazing experience!

Hey there! To ship medication to the USA, doctors' prescriptions, a copy of the recipient's passport, and a personal medication form are required.

ShipToNaija no longer accepts shipments to Australia containing snails due to customs restrictions, which results in the destruction or return of such packages.

‍

All shipments to the UK with DHL must now provide proof of purchase. This includes ShiptoNaija and Anka deliveries

‍

Attention customers: Shipments to certain countries (Libya, Syria, DR Congo, Sudan, Cameroon, Eritrea, Iran, Iraq, North Korea, Somalia, Yemen, Afghanistan, Burundi, Mali, Niger, Ukraine, Burkina Faso, and Lebanon) are now classified as Restricted or Elevated areas by DHL and other carriers.

‍

A surcharge of N100,000 will apply.

‍

Thank you.

Starting March 1st, international order prices will double due to economic conditions and exchange rate changes.

Monthly rate adjustments will be made, you can contact customer support for more information.

Thank you for your understanding and continued business.

Due to prevailing economic factors, several of our logistics partners are expected to raise their shipping rates in the upcoming weeks.

We understand the impact this may have on your operations and assure you that we are doing our best to mitigate the effects of these changes.

FedEx has implemented a new practice of verifying the Volumetric Weight of shipments made through flyers, which is akin to DHL's process.

This extends to other DHL carriers, including Ship to Naija and ANKA.

FedEx is temporarily restricting dropping off of packages in Lagos to the FedEx RSE hub in Aviation Estate.

Pick-ups will still occur as normal.

FedEx now charges a fee for adding shipping documents to a package. If your shipment isn’t adequately documented, you’ll be charged N500 per sheet for FedEx to include documentation. A simple way to avoid this fee is to attach all necessary and accurate documents to your package before shipping. This will save you money and ensure that your package goes through the shipping process smoothly.Read our guide on essential shipping documents here.

Effective immediately, all export packages must conform to the following dimensions and weight per piece to enable 100% scanning via the X-ray machine at the RSE Export Unit: a maximum length of 105 cm, a maximum breadth of 55 cm, a maximum height of 44 cm, and a maximum actual weight of 30 kg per carton. Non-compliant packages will be subject to a 100% physical check, causing additional delays.

Exceptions will be made for packages such as machine parts and large artwork that cannot be broken into multiple pieces but will undergo a physical inspection. Packages with a carton weight of 15 kg should be shrink-wrapped. FedEx / Red Star Express will not be liable for confiscated packages containing concealed items.

‍

Effective today, FedEx won't be handling medication package clearances to Canada anymore.

Consignees will get a call informing them of the package's arrival and will have to self-clear it at the Customs Border Patrol Office.

Access the procedure for self-clearance here .

While accepting medication shipments to Canada, please inform shippers that the receivers are responsible for the clearance of their packages.

‍

Dear Valued Customer! Fez pick-up services schedule are now as follows: 8 am to 4 pm - weekdays 8 am to 12pm - Saturdays, excluding the last Saturday of the month.

The beta version of Terminal V2 is now live on our website terminal.africa.

This means our user experience has been updated completely.

However, you can still access the older version of Terminal at app.terminal.africa.

Dear Customers!

‍

Some of our courier partners have increased the Elevated risk charges for Libya. It costs 50,000 Naira.

The following couriers were affected: DHL, ShipToNaija and Anka. This won’t hinder any of our operations with these couriers.

You’re only expected to take note of this when booking your shipment with these couriers.

Dear Customer! You will no longer be billed automatically for weight discrepancies. With our new process, you will be notified through email and can dispute charges within 72 hours. This will give you enough time to share relevant evidence so your wallet is not debited.

Dear Customers, Please note that we will be closed for the holidays on the following dates: 25th & 26th December. 29th December 2023 to 7th January 2024. You can still book your shipments on the days that aren't public holidays.

Dear Customers, When dropping off your packages at Ship To Naija, kindly attach your invoice. It will help shorten the processing time for faster deliveries.Ship To Naija measures volumetric weight in pounds (lbs) and not in kilograms (kg).You can easily convert from kilograms to pounds by using this formula: Length x Breadth x Height (measured in inches)/139

Dear T-Shop Customers! Currently, US address is temporarily unavailable on T-Shop. 😔 Our team is hard at work finding a solution. Rest assured, we'll be back ASAP! 🌐 Thanks for your patience and understanding. 🙏

Dear Customer, be sure to attach an evidence of the value you declare when shipping a package to the UK. It can be a purchase receipt or a bank transfer receipt. This will help avoid delays.

‍

Please ensure that you correctly state the content and value of your package individually using the 'Add Items' feature. It will help avoid possible delays with your delivery.

To provide you with the best service possible, we kindly request that you plan your orders in accordance with these timelines. Our commitment to ensure reliable and efficient deliveries for all your needs.

‍

Pick Up‍

• For bike orders, our pick-up time is between 8 and 10 a.m daily.
• Please note that orders placed after 10 a.m. will be processed the next day.

Local Delivery

• Deliveries within each state typically take 24 to 48 hours.
• In Lagos, we have a special schedule: We deliver to extreme locations like Badagry, Agbara, Epe, Arepo, and Mowe, on Mondays, Wednesdays, and Fridays.

Interstate Delivery

• For most states, our delivery time is 3 to 5 working days. However, please be aware that for states like Benue, Kogi, Akwa Ibom, and Cross Rivers,it may take up to 7 working days due to the farther distance.

International Delivery

• Our international delivery timeline is typically between 3 to 7 working days.

Dellyman now has a N2,000 flat rate for same day deliveries within Lagos.

Please remember that they don't cover the following areas:

• Locations beyond Ajah (i.e. Lakowe, Ibeju Lekki, Sangotedo, Epe, etc)
• Far areas in Ikorodu
• Iwaya yaba
• Outskirts of Lagos

Dear Shippers,

Snail to Australia is prohibited, and all food items going to Australia must be commercially packed. If the snails are not commercially packed, they are either be destroyed or returned with a charge.

If any customer is sending snail to Australia let them know this. Thank you.

Starting tomorrow, customers can ship up to 20kg of fish in a box.

Kindly be informed that these can be shipped to the US, UK, Canada and Australia: Powder, Toothpaste, Tomato paste.

1 litre of palm oil/ Groundnut oil, Milo, Milk (poured in a vacuum nylon) are still not allowed.

UK: Well packed, vacuum sealed and up to a weight of 20kg (can be packed in more than 1 piece).

US: Well packed, vacuum sealed and up to a weight of 20kg (can be packed in more than 1 piece).

Canada: Subject to acceptance by the FDA, hence is 50/50 and the receiver can check with the local office before shipping.

Australia; Goods which are not commercially packaged or easily identifiable by botanical/product name will be seized and destroyed by Biosecurity.

Mandatory inspection on arrival to verify labelling correct and packaging clean and new, at cost of importer. Failure to comply with above will result in lengthy delays and/or destruction.

Kindly be informed that Ofada rice, Noodles, Sweet(candy) and biscuit can be shipped to the US, UK, Canada and Australia.

Noodles should be removed from its pack into a vacuum bag.