Introduction:

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Dealing with shipping issues can be frustrating, but at Terminal Africa, we're here to assist you every step of the way. This guide will walk you through the process of filing a shipping complaint, ensuring that your concerns are heard and addressed effectively.

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Steps to File a Shipping Complaint:

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Step 1: Contact Us

• Reach out to our support team through one of the following methods:
• Email: Send an email to help@terminal.africa
• Social Media: Drop us a message on our social media platforms @terminal_africa

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Step 2: Provide Details

When contacting us, include the following essential details:

• Shipment ID: Include the shipment ID provided to you.
• Waybill Number: This tracking number helps us identify your package's journey.
• Your Complaint: Clearly explain the issue you're facing with your shipment, for example, delayed pick up & delivery.
• Missing Item: If your complaint involves a missing item, share an image of the package as it was sent.

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Step 3: Wait for the Response

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Our dedicated team will review your complaint and reach out to you with a resolution. Please allow some time for us to investigate and address the issue.

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Step 4: Resolution and Follow-Up

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Once we've assessed the situation, we'll communicate the resolution to you. If necessary, we'll work on finding a suitable solution or providing compensation for any inconvenience caused.

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