All Guides

How to Dispute a Weight Discrepancy

This guide will teach you how to dispute weight discrepancy charges and what to do when they occur.

Facing extra charges or unexpected fees can be frustrating, especially after your shipments have been picked up. Fortunately, there are some simple steps you can take to avoid additional charges and ensure your shipments are delivered without hiccups.

What is a Weight Discrepancy charge?

A weight discrepancy charge occurs when the logistic carrier reweighs the package, and it is higher than what was declared on the waybill. This usually means that the customer is charged the weight difference.

How to Dispute a Weight Discrepancy.

If you receive a weight discrepancy notification on your shipment, follow these steps:

  1. Carefully read the email sent to you to understand the reason for the weight discrepancy.
  2. If you want to dispute the weight discrepancy claim, provide supporting evidence to our team within 72 hours to avoid getting billed.

Providing Evidence to Dispute Claims.

The kind of evidence you provide will determine whether you are billed for the weight discrepancy after three days.

If the package in question is being weighed using its actual weight, you’ll need to share a photo of it on a scale showing its weight. This weight in the image has to match what you selected when booking the shipment.

If the package is in a box, and its volumetric weight is being used, you’ll need to share photos clearly showing its dimensions, i.e. length, breadth and height. This would help prove the volumetric weight matches you selected when booking the shipment.

How to Avoid Extra Charges on Your Shipments.

One of the main reasons for extra charges is weight discrepancies. Weight Discrepancy occurs when the carrier reweighs the package, which is higher than what was declared on the waybill.

Simple Tips to Avoid Additional Charges on Your Shipments.

  • Use precise weighing scales that include volumetric weight
  • Declare weights honestly, and keep your systems updated.
  • Using accurate addresses and a convenient delivery time can also help avoid re-delivery or change of address charges.
  • Always take and keep photos of the package on a scale to show its weight. If you’re shipping an item in a box, take and hold a photo with a measuring tape as proof of its dimensions.

For international shipments, it’s essential to know and follow customs rules. Customs duties can add up quickly, so it’s crucial to understand the regulations and requirements for the country you’re shipping to. By doing so, you can avoid unexpected customs fees and ensure that your shipment arrives on time.

By taking these steps, you can avoid unexpected charges and ensure safe and timely delivery of your shipments.

Learn about how to correctly measure volumetric weight here: How to Measure Volumetric Weights (Video included)

Have further questions?
Contact Us
Get in touch with us and we'd be glad to answer them.