About Terminal Africa

We’re revolutionising the way Africans send parcels globally. Terminal Africa is a digital network of the best local & international logistics platforms, built to help African businesses and individuals ship globally with ease.

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As one of Africa’s fastest-growing startups, we’re looking for a passionate Community Manager to help us build, engage, and grow a vibrant community of customers, partners, creators, and supporters.

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About the Role

As our Community Manager, you’ll be the voice and heart of Terminal Africa—actively engaging with our customers, amplifying their voices, and building strong relationships online and offline. You’ll play a key role in growing our brand love, improving customer experience, and turning everyday users into brand advocates.

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You’ll also help us build meaningful partnerships with influencers, creators, and ecosystem players who share our vision for empowering African businesses.

• Build, manage, and engage our community across social platforms, WhatsApp groups, email, and events
• Develop and execute community strategies that drive engagement, loyalty, and word-of-mouth growth
• Be the voice of Terminal Africa—responding to community comments, messages, and user feedback
• Organise virtual and physical events (webinars, live sessions, meetups) to grow brand visibility
• Identify, onboard, and manage community ambassadors, partners, and creators
• Collaborate with the marketing and customer success teams to gather insights and feedback
• Share product tips, shipping hacks, and helpful resources with the community regularly
• Monitor online conversations, trends, and sentiment around logistics, e-commerce, and African business
• Manage community challenges, contests, giveaways, and referral programs
• Track and report on community growth, engagement, and campaign performance

You’re a great fit if you:

• Have 4+ years of experience in community management, brand engagement, or digital marketing
• Are a natural people-person—friendly, empathetic, responsive, and relatable
• Have excellent written and verbal communication skills
• Have experience managing online communities (social media, WhatsApp, Discord, Telegram, etc.)
• Are deeply familiar with how Nigerian and African consumers engage online
• Can manage events, coordinate creators/influencers, and drive word-of-mouth marketing
• Are creative, proactive, and love bringing people together
• Are comfortable working independently and with cross-functional teams
• Understand logistics, ecommerce, payments, or SME markets (a plus, but not required)
• Are excited about Terminal Africa’s mission and want to grow with us

• Be part of a fast-growing African startup
• Work on exciting projects that impact real businesses
• Capture the story of African businesses connecting with the world
• Flexible working arrangements, opportunity for long-term partnership
• Creative freedom and room for your ideas
• Competitive compensation