DHL has stopped picking up packages from homes and offices across Lagos. You also can't drop off packages at DHL offices in the city anymore. If you send packages abroad with DHL from Lagos, this changes how your package gets on its way.
From now on, you drop off your package at a Terminal Africa hub or an approved partner hub. We check it and hand it over to DHL for you, at no extra cost. If you can't get to a hub, a Priority Pickup rider can bring your package to us.
This new step also works in your favour. Before your package leaves our hub, we recheck its weight, so you're far less likely to get a surprise weight charge from DHL later. And if one still comes, we pay it.
Everything else stays the same. You still book online, and your waybills and shipping documents don't change. Below, you'll find our Lagos hubs and answers to the questions customers ask most.
Does DHL still pick up packages in Lagos?
The big change is how your package reaches DHL. It now goes through our hub first.
What's stopped
- DHL picking up packages from homes and offices in Lagos
- Dropping off packages at DHL offices in Lagos
What's new
- You drop off your package at a Terminal Africa hub or an approved partner hub, and we hand it over to DHL
What stays the same
- You still book online
- Your waybills, invoices and other shipping documents
- No extra charge
How to avoid extra weight charges on your DHL shipment
Dropping off at a Terminal Africa hub is the easiest way to avoid surprise charges. Here's why.
We check your package's weight for you
DHL charges you for how heavy your package is or how much space it takes up, whichever is bigger. The space one is called volumetric weight. If the weight you entered when booking is too low, DHL can bill you for the difference later.
At our hub, we recheck both weights before your package goes to DHL. That's why packages dropped off at our hubs rarely have weight problems.
If DHL still bills you, we pay
We're the last to check your package before DHL gets it. So if DHL later asks for an extra weight charge, we cover it. You don't pay a thing.
Which Terminal Africa shipping services use DHL?
This change is for new shipments leaving Lagos with DHL. It also covers these services, because they use DHL to move your package:
- DHL Freight
- Terminal Express
- Terminal Lite
- Terminal Premium
- Terminal Saver
- QC Express
- Ship to Naija
- Terminal On Demand Priority
If you pick any of these when you book from Lagos, you'll drop your package off at a hub.
How to send a package with DHL from Lagos
Booking works just like before. The only new part is choosing where to drop off.
- Book your shipment on Terminal Africa as usual.
- Choose DHL, or one of the services listed above.
- Pick your drop-off hub. You'll only see hubs approved for the service you chose.
- Take your packed package to that hub.
- We check it and hand it over to DHL. That's it.
Where can I drop off my DHL package in Lagos?
At a Terminal Africa hub or an approved partner hub in Lagos. When you book, we show you the hubs you can use for your service, so you always go to the right place.
Here are our hubs in Lagos:
📍 Lekki Phase 1 hub
- Address: 16 Prince Bode Adebowale Crescent, Off Chief Collins, Lekki Phase 1, Lagos
- Open: Monday to Friday, 9:00 AM to 5:00 PM
- Call: 0803 592 9002
📍 Ajao Estate hub
- Address: 6B Seth Adedeji Street, Ajao Estate, Lagos
📍 Ogba hub
- Address: Shop A-114, Ogba Multipurpose Complex, beside Sunday Market, Ogba, Lagos
- Open: Monday to Friday, 9:00 AM to 5:00 PM
📍 Ikorodu hub
- Address: 123 Owutu Ishawo Road, by Gbadi Bus Stop, Agric, Ikorodu, Lagos
- Open: Monday to Friday, 9:00 AM to 5:00 PM; Saturday, 10:00 AM to 1:00 PM
- Call: Oluwatoyin, 0707 939 5648
📍 Igando hub
- Address: 19 Olaiya Street, Moshalashi Bus Stop, Igando-Ikotun Road, Lagos
- Open: Monday to Friday, 9:00 AM to 5:00 PM
- Call: Blessing, 0813 001 7871
Can I get my package picked up in Lagos?
Yes. Choose Priority Pickup when you book, and a rider will come to you, collect your package and take it straight to the hub. No traffic, no trip across Lagos.
It's the fastest way to get your shipment moving. The sooner your package reaches the hub, the sooner we can hand it over to DHL.
Priority Pickup runs Monday to Friday, from 9:00 AM to 2:00 PM. Book early in the day to get your package on its way.
Will my DHL shipment be delayed?
Not if you drop off on time. Each hub has a daily cut-off time. Packages dropped off before the cut-off, with no open issue, go to DHL the same day.
Packages dropped off after the cut-off, or on weekends and public holidays, go to DHL on the next working day. Once DHL has your package, delivery times stay the same as before.
Does it cost extra to drop off a DHL package in Lagos?
No. There's no extra charge for dropping off your package at a Terminal Africa hub.
Who is affected by the DHL pickup change in Lagos?
It affects you if you're booking a new DHL shipment from Lagos, or using one of the services listed above. It doesn't affect:
- Shipments you booked before this change
- Customers who ship through their own DHL account connected to Terminal Africa
- Shipments leaving from outside Lagos
And whatever you ship, your access to waybills, invoices and other shipping documents stays the same.
Why can't I drop off my shipment at a DHL office in Lagos?
DHL has changed how it works in Lagos. We've updated our process so your DHL packages keep moving, through our hubs.
Keep shipping with DHL from Lagos
Your packages can still travel the world with DHL. Book online, pick a hub, drop off your package, and we'll take it from there.
Ready to ship? Book your next DHL shipment on Terminal Africa today. New here? Create a free account and send your first package.
