Shipping should always feel safe, simple, and rewarding. At Terminal Africa, we know that behind every shipment is something important — a gift to a loved one, a product for a customer, or goods your business relies on.

That’s why we’re introducing Customer Ranking. It’s not just a new feature. It’s our way of making sure your account is protected, your shipments are secure, and your experience with us keeps getting better.

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Why Customer Ranking Exists

Think of Customer Ranking as a safety net. In today’s digital world, fraud and identity misuse are real risks. Without checks, anyone could open an account and try to misuse our payment system or logistics network.

That puts everyone, including you, at risk.

Customer Ranking helps us:

• Protect your account from impersonation or fraud
• Stop suspicious activity early before it affects your shipments
• Keep our platform compliant with regulations, so you don’t have to worry about surprises later
• Build trust so you can focus on shipping, not security concerns

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How Customer Ranking Works

Every customer has a Rank from 0 to 3.

• Rank 0: This is where new users start. At this level, you can’t book shipments yet. This step ensures that only verified accounts can access key features.
• Rank 1: Once you confirm your details with a valid ID, you unlock essentials like funding your wallet and booking shipments.
• Rank 2: Customers who go further with verification get more shipping options, higher transaction limits, and faster support.
• Rank 3: Our highest rank. You enjoy full access to all features, exclusive perks, and premium privileges, all with the assurance of stronger account security.

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Why We Ask for Your ID

We understand — sharing your details isn’t always easy. But here’s why it matters:

• It ensures no one can pretend to be you
• It makes account recovery simple if you ever lose access
• It allows us to detect fraud faster and keep the platform safe
• It gives you confidence that every verified customer you interact with is genuine

Your data is handled securely, used only for verification, and never shared without your consent.

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The Rewards of Ranking Higher

As you climb the ranks, you’re not just unlocking features — you’re unlocking peace of mind.

• More shipping flexibility
• Priority support when you need it most
• Exclusive offers and perks for verified customers
• A safer platform for everyone

Customer Ranking is about more than access levels. It’s about creating a trusted community where you can ship with confidence, knowing your account and shipments are safe.

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By verifying your details, you’re not just protecting yourself — you’re helping us keep the entire Terminal Africa community secure.

Take the next step. Start your verification today and enjoy safer, faster, more rewarding shipping.

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